Billing Policy

All payments to Hezcore are processed securely through Paddle. Paddle acts as our Merchant of Record, meaning they handle all aspects of payment collection, tax compliance, fraud prevention, and currency conversion on our behalf.

By completing a purchase, you agree to both Hezcore's billing terms and Paddle's Terms of Service. Your card statement may show a charge from "Paddle.com" or a Paddle-affiliated entity.

Hezcore does not store, view, or process your payment card details. All sensitive payment information is handled exclusively by Paddle in compliance with PCI DSS standards.

Subscription plans are available on a monthly or annual billing cycle. The billing cycle you select at the time of purchase remains in effect until you change or cancel your plan.

• Monthly subscriptions are billed every 30 days from your subscription start date.
• Annual subscriptions are billed once per year on the anniversary of your subscription start date.

Your billing start date is set on the day you first subscribe. Prorated billing may apply if you upgrade or downgrade your plan mid-cycle.

Subscriptions renew automatically at the end of each billing period. By subscribing, you authorise Hezcore and Paddle to charge your payment method on file for the applicable subscription fee at the start of each renewal period.

You will receive an email reminder before annual subscription renewals. If you do not wish to renew, you must cancel your subscription before the renewal date. Charges that have already been processed cannot be reversed simply due to a missed cancellation, subject to our Refund Policy.

If a payment fails — due to an expired card, insufficient funds, or bank decline — Paddle will automatically retry the charge on the following schedule:

• First retry: 3 days after initial failure
• Second retry: 5 days after first retry
• Final retry: 7 days after second retry

You will receive email notifications at each stage. We strongly recommend keeping your payment method up to date in your billing portal to avoid service interruptions.

Following a failed payment, your subscription enters a 7-day grace period during which service access is maintained while retries are attempted. If payment is not successfully collected within the grace period, your account will be suspended until outstanding amounts are settled.

To reactivate a suspended account, update your payment method in the billing portal and contact us at support@hezcore.com to restore access.

For custom development projects and invoiced services billed outside of the Paddle subscription system, payment is due within 14 days of invoice date unless otherwise agreed in writing.

Invoices not settled within the due period may incur a late payment fee of 1.5% per month on the outstanding balance. Hezcore reserves the right to pause work on active projects where invoices are significantly overdue.

All Hezcore subscription prices are displayed in United States Dollars (USD) unless explicitly stated otherwise. Paddle handles currency conversion at checkout, allowing you to pay in your local currency where supported.

The actual amount charged to your payment method will reflect the converted price in your local currency at the time of transaction. Exchange rates are set by Paddle and may vary between billing periods.

As our Merchant of Record, Paddle is responsible for calculating, collecting, and remitting applicable taxes — including Value Added Tax (VAT), Goods and Services Tax (GST), and US sales tax — in jurisdictions where required.

The price shown at checkout may include applicable taxes based on your billing location. If you are purchasing on behalf of a VAT-registered business, you may enter your VAT number during checkout to apply reverse charge rules where applicable.

Trinidad and Tobago clients may be subject to local tax obligations. Please consult your local tax advisor for jurisdiction-specific guidance.

A receipt and invoice are automatically generated by Paddle and sent to your billing email address after each successful payment. You can also access and download past invoices at any time through your billing portal.

If you need a customised invoice for accounting purposes (e.g., with your company name, address, or VAT number), please contact us at support@hezcore.com.

You may upgrade or downgrade your subscription plan at any time. Changes take effect immediately or at the next billing cycle depending on the plan type.

• Upgrades are typically prorated — you pay only for the remaining days in the current cycle at the new rate.
• Downgrades take effect at the end of the current billing period. No refund is issued for the difference.

For billing questions, disputes, or assistance updating your payment method, please contact: