General
What does Hezcore do?
Hezcore builds AI automation systems, custom software, and managed SaaS products for businesses worldwide. We help teams eliminate manual work, connect their tools, and scale their operations without hiring more staff.
Where is Hezcore based?
We are based in Trinidad and Tobago and serve clients across the Caribbean and internationally.
Do you work with businesses outside Trinidad and Tobago?
Yes. We work with clients globally. Our remote-first approach means we can deliver high-quality solutions regardless of your location.
Services & Products
What types of automation do you build?
We build workflow automation (connecting apps like CRMs, email, spreadsheets), AI-powered automations (chatbots, document processing, lead scoring), and full business process automation across departments.
What is the difference between your subscription plans and custom projects?
Subscription plans are recurring managed services — we build and maintain your automations on an ongoing basis. Custom projects are fixed-scope builds (e.g., a website or CRM) delivered for a one-time fee, though many clients also add a maintenance subscription afterwards.
Do you offer AI chatbots?
Yes. We build custom AI assistants trained on your business data, integrated into your website, WhatsApp, or internal tools.
Billing & Payments
How are subscriptions billed?
All recurring subscriptions are billed monthly or annually through Paddle, our payment processor. You'll receive an invoice by email after each payment.
Who processes payments?
Payments are processed securely by Paddle, our Merchant of Record. Hezcore never stores or sees your card details. Your statement may show a charge from Paddle.com.
Can I cancel my subscription?
Yes — you can cancel at any time through your billing portal. Your access continues until the end of the current paid period.
Do subscriptions renew automatically?
Yes. All subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
What currency are prices in?
All prices are shown in USD. Paddle handles currency conversion at checkout so you can pay in your local currency where supported.
Are refunds available?
Monthly subscriptions are generally non-refundable once access has been provided. Annual subscriptions may be eligible for a partial refund within 14 days. See our Refund Policy for full details.
Technical
What tools and platforms do you integrate with?
We integrate with most business tools including Google Workspace, Microsoft 365, HubSpot, Salesforce, Shopify, Stripe, Zapier, Make (Integromat), Slack, WhatsApp Business API, and many more.
What happens if a third-party API changes and breaks my automation?
For clients on a maintenance plan, we monitor your automations and handle updates at no extra charge. For clients without a maintenance plan, fixes are billed at our standard hourly rate.
Do you provide hosting for the software you build?
Yes. We offer managed hosting plans that include SSL, daily backups, security monitoring, and performance optimization. See our pricing page for details.
Working With Us
How do I get started?
Book a free 30-minute consultation via our website. We'll discuss your needs, map out what we'd automate, and provide a proposal with clear pricing.
How long does it take to build an automation?
Simple automations can be live within a few days. More complex workflows or custom software projects typically take 2–8 weeks depending on scope.
Do you require a deposit for custom projects?
Yes. A deposit is required before work begins on any custom development project. Deposits are non-refundable once work has commenced.
Can I see examples of your work?
Yes — visit our Case Studies page to see real automations and results we've delivered for clients.
Still have questions?
Our team is happy to help. Reach us at support@hezcore.com or visit our Support page.