Refund Policy

Monthly Subscriptions

Monthly subscriptions are generally non-refundable once access has been granted. When you subscribe to a monthly plan, you gain immediate access to the service, and the fee for that period is considered earned.

If you believe an error has occurred with your billing, please contact us within 7 days of the charge at support@hezcore.com and we will review your case.

Annual Subscriptions

Annual subscriptions may be eligible for a partial refund within 14 days of purchase, provided that minimal usage has occurred. We define "minimal usage" as fewer than 5 active automation runs or service interactions during that period.

If a partial refund is approved, the refund amount will be the annual fee minus the equivalent of any months already used, calculated at the monthly rate.

Cancellation

You may cancel your subscription at any time through your billing portal. Cancellation prevents future billing but does not entitle you to a refund for the current billing period. You retain access to the service until the end of the paid period.

Deposits

All custom development projects require a deposit before work begins. Deposits are non-refundable once work has commenced. The deposit covers time spent on discovery, scoping, architecture, and initial development.

Completed Milestones

Payments made for completed milestones are non-refundable. A milestone is considered complete when deliverables have been submitted to you for review and approved — either explicitly or after a reasonable review period has passed without written objection.

Change Requests

Changes to the original scope of work after development has begun may incur additional fees. These will be scoped, quoted, and approved by you before additional billing occurs. Changes to completed or in-progress work are not covered under the original project fee.

Project Cancellation by Client

If you choose to cancel a project before completion, payment is due for all work completed up to the cancellation date, including any in-progress milestone at a proportional rate. The deposit is not applied as credit toward future work unless explicitly agreed in writing.

Hosting fees are non-refundable once the hosting service has been provisioned. By provisioning a hosting environment, Hezcore allocates infrastructure resources on your behalf that cannot be reversed.

• Domain registrations are non-refundable once registered with the domain registry.
• SSL certificates are non-refundable once issued by the certificate authority.
• You may cancel hosting services at any time to prevent future billing. No partial-month refunds are issued upon cancellation.

If a hosting service fails to be provisioned due to an error on our end, a full refund will be issued promptly.

Consulting Hours

AI consulting hours that have already been delivered are non-refundable. Consulting engagements are billed for time spent, including research, strategy development, documentation, and implementation advice.

Managed AI Services

Managed AI services (such as ongoing automation management, AI model maintenance, or prompt engineering retainers) may be cancelled with 30 days' written notice unless a specific notice period is defined in your service agreement.

Fees paid for managed services already delivered are non-refundable. If you cancel mid-period, you will be billed only for the services rendered up to the effective cancellation date.

We understand that circumstances can be complex. If you feel a charge is incorrect or that a service was not delivered as described, we encourage you to reach out before initiating a dispute or chargeback.

Contact us at support@hezcore.com with your account details and a description of the issue. We aim to resolve all billing concerns within 5 business days.

Chargebacks initiated without first contacting Hezcore may result in suspension of your account while the dispute is investigated.

Approved refunds are processed through Paddle, our payment processor, and are returned to the original payment method. Refund processing times typically range from 5 to 10 business days depending on your bank or card issuer.

We do not offer refunds in the form of credit notes or account credit unless explicitly agreed in writing.

For refund requests or billing questions, please contact: